Refund & Cancellation Policy

1. Overview

At MLERP Solutions, we take pride in engineering high-quality custom software solutions, mobile apps, SaaS products, and digital services. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations are processed for our various offerings.

2. Custom Software & Web Development Projects

• Pre-Development Phase: Requests for project cancellation submitted prior to project kick-off or wireframe design commencement are eligible for a 100% refund of the initial deposit (minus any incurred bank or gateway fees).
• In-Progress Milestones: Once a project phase or milestone has been initiated, completed, or formally approved by the client, funds allocated to that specific milestone are non-refundable.
• Project Cancellation: Either party may terminate a project contract with written notice. The client will be billed only for work completed up to the date of termination.

3. SaaS Products & Subscription Plans

• 14-Day Money-Back Guarantee: New SaaS license purchases or monthly subscriptions are eligible for a full refund within 14 days of purchase if the platform fails to meet documented specifications.
• Subscription Cancellation: You can cancel recurring SaaS subscriptions at any time via your portal or by contacting support. Your access will remain active until the end of the current billing cycle.

4. Non-Refundable Services

The following services and expenses are strictly non-refundable:

• Domain name registrations, SSL certificates, and third-party hosting server fees.
• Third-party API integration fees, cloud usage charges (AWS, Google Cloud, Azure), or SMS/email gateway credits.
• Delivered source code and custom modules handed over to the client.

5. How to Request a Refund

To request a refund or project cancellation, please follow these steps:

1. Send a formal email request to info@mlerpsolution.com.
2. Include your Invoice Number, Project Title, and detailed reason for the refund request.
3. Our billing team will review your account and respond within 2 to 3 business days.
4. Approved refunds will be processed back to the original payment method within 5 to 7 business days.